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Returns Policy offers a satisfaction guarantee policy, if you are not more than happy with the goods you have received from us you can return them within seven days of purchase for a no quibble refund. Please note the following criteria for returning goods.

1, All jewellery shipped from is packed in a sealed clear polythene bag. The jewellery is packaged in such a way so that it can be inspected for satisfaction without any problematic hygiene issues arising. Due to the personal nature of our products and for health/hygiene reasons we can only accept jewellery for return and refund if the seal on the bag in NOT broken.

2, All returns must be approved before sending back to us. Approval can be gained by phone, email or post. Please quote the reason for return and your order number and we will advise you on how the goods should be sent back to us. We cannot accept goods send back to us without approval and these will be sent back to the customer at their own expense.

3, It is the responsibility of the customer to pay for the shipping of the returned item. will only take responsibility for the item when it is delivered back to us.

4, cannot refund shipping costs.

Back orders boasts a vast stockholding of jewellery and we do aim to pre-empt the markets demand for each product line and size within it. If on the rare occasion a product is out of stock you will be quickly contacted and given an expected delivery date for the order, at this point you can make a decision to either wait for the item to be shipped or to have your payment fully refunded.

Disclaimer in no way takes any responsibility or liability for any injury arising from the use or misuse of jewellery supplied. All the materials used in the manufacture of our jewellery have a long standing history of safety and biocompatibility within the piercing industry. Ear stretching is a form of body modification and the onus is upon yourself to show your body the care and respect it deserves during this process.